Frequently asked questions

HOW DOES IT WORK?

Pre-designed
5-7 work days. If you order a pre-designed t-shirt that is in stock.


Custom design

Between 4-7 weeks*. This is because it’s a custom design that has to be produced and shipped.

 

*From 15 Dec to 20 Jan delivery is beteween 7-10 weeks

A vector logo is a file type that does not lose quality when scaled. This is typically the format you create logos in.

 

File types that support vector graphics are: PDF, SVG, EPS and AI.

We only use vector graphics when we print for the logo to be sharp.

 

If we use JPG and or PNG then we can not guarantee a sharp result and JPG does not support transparent background and you end up with a white background around your logo.

If you do not have a logo in vector format, we can help you with this.

We have a graphics designer who is able to convert your logo into a vector format for 400 DKK.

 

NOTE: It’s not guaranteed that your logo can be converted, this depends on the logo and the quality and resolution of your logo file.

Yes you can. As soon as your order is sent from our production, you will receive an email with track and trace code.

 

It can take up to 4-7 weeks with normal shipping.

 

If you have questions about the shipment, please contact us on phone. 5357 3357 or by email info@pwnd-gear.com

In order for us to deliver your goods as quickly as possible, your order goes into production immediately, and therefore it is not possible to cancel your order as the clothes are specially produced based on your specific design.

Unfortunately, at this moment it is not possible to try the clothes before ordering.

 

Although you can always check our sizeguide to see how the clothes will fit.

 

See sizeguide here.

Still have a question?

If you didn’t find an answer in the FAQ you are welcome to contact your helpdesk at +45 5357 3357 on normal workdays between 08:00 and 16:00 (UTC+01:00)

 

Or send us a message at info@pwnd-gear.com or directly via the contact form below.